Business Process Improvement Consultant

Vilnius (Hybrid)

About the Company

Mediq is a leading European healthcare company with a 125-year legacy, operating in 14 countries with over 3,000 employees.

Guided by our vision to enable sustainable healthcare, we focus on improving care outcomes and affordability through innovative products, services, and solutions. Partnering with healthcare professionals across hospitals, clinics, and home care, we ensure patients receive the care they need to live independently, securely and feel more human.

Our Aspiration

Through Operational excellence, analytical and digital expertise, we at Mediq business Services deliver 1st class services to support and accelerate the growth of Mediq.

By being reliable, adaptive and cost conscious, our culture enables us to adapt to the continuous changes in our business environment, making us the right operational hub to optimize Mediq‘s Operations.

About the Role

Mediq Business Services Lithuania is now seeking a purpose-driven and caring Business Process Improvement Consultant to join our Business Excellence team, focusing on process performance, data-driven insights, and leveraging digital tools to deliver cost-effective, high-quality process outcomes. You will be responsible for leading process improvement initiatives whilst working closely with internal stakeholders, ultimately becoming a trusted partner in delivering impactful and measurable improvements. Join a team that is process and data focused, embraces change and improvement, values innovation and supports continuous learning.

Role Responsibilities:

• Lead business process improvement initiatives, including analyzing existing processes and data, challenging current process designs, helping to define process performance gaps, constructing a compelling business case for proposed changes, and ensuring the successful delivery of improved quality and efficiency.
• Active involvement throughout the entire process change cycle, including directly engaging in the process change and related work.
• Ensure consistent and transparent communication on ongoing process change initiatives, including regular progress updates and timely escalation of outstanding challenges.
• Build trust-based relationships with stakeholders and effectively collaborate with process teams and business process managers in the process development journey.
• Champion a culture of continuous process improvement and play a key role in enhancing Mediq's operational efficiency and effectiveness.

Role Requirements:

• Bachelor's degree and 2–3 years of direct experience in business process management, with demonstrated success in leading process improvement/change initiatives.
• Experience in applying the right process analysis and improvement principles (e.g., process visualization as-is and to-be for the processes in scope, root cause analysis, 5 Whys, other Lean methods, etc.).
• Passionate about processes, data, and technologym as well as strong analytical, critical thinking, and problem-solving skills.
• Good project management skills and ready to use toolbox to incorporate any changes
• Good Collaboration and communication skills with stakeholders at various levels.
• Fluent in English, both written and verbal.

What We Offer:

• Hybrid working model (Mondays and Fridays from home), offering the flexibility to work both remotely and in a modern, well-equipped office space
• 60 working days workcation per year
• 1 extra holiday day per year, up to 5 years of seniority
• Additional 2 Trust days per year
• Additional 2 Learning days per year
• 1 volunteering day per year
• Private Health Insurance from the very first day
• Travel Insurance
• Parking Compensation
• Employee Referral Program
• Internal learning platforms and resources

Monthly Salary:

Monthly base salary for this position is from 2,721 to 3,741 Eur gross. The final offer will depend on your qualifications, competencies, and professional experience.

Harness continuous growth learning opportunities and unlock your full potential in a collaborative working environment. At Mediq we offer jobs changing lives, join us!