Jobs changing lives

Hi Customer Service Specialist,

With us, your expertise will impact people’s lives. Join our purpose-driven and caring team that transforms lives every day. Embrace a culture that values adaptability, collaboration, and drives creativity.

Mediq. At the heart of healthcare.

About the Role

Customer Service is at the heart of our operations. This position ensures seamless service delivery for key accounts and services we offer and supports our commitment to all our customers. This role is critical to maintaining both compliance and operational excellence.

This is a maternity / parental leave cover contract until March 2027.

Key Responsibilities - What are you going to do?

• Handle customer orders and inquiries across multiple channels with professionalism, responsibility, and empathy.
• Support various back-office tasks and coordinate with internal stakeholders.
• Contribute to digitalization initiatives, including automation and self-service improvements.
• Maintain and work according to agreed processes and ensure compliance with agreed service levels.
• Collaborate with cross-functional teams and your colleagues in other countries to deliver a consistent Nordic customer experience.

Qualifications and Skills - What is your background?

• Preferred education or background: Nursing, healthcare or laboratory-related or business education and/or skills acquired through work experience. Previous B2B experience is an advantage.
• Proven experience in customer service or sales coordination.
• Strong communication skills and ability to work in a sometimes fast paced, evolving environment.
• Familiarity with digital tools and willingness to learn new systems.
• Problem-solving and analytical mindset and attention to detail.
• Ability to work independently while contributing to team goals.
• We value the ability to lead your own workday and an interest in having an end-to-end view of processes and customer experience.
• Fluency in Finnish and English languages is a must, other Nordic languages are an advantage.

What We Offer?

• A chance to be part of future-focused customer service.
• Professional development opportunities through cross-training.
• A supportive team culture and a place in highly experienced team that values collaboration and continuous improvement.
• Flexible hybrid work model for better work-life balance.
• Newly renovated office facilities with gym access and good transport accessibility and parking.
• Good occupational healthcare and ePassi employee benefits to support your well-being and work-life balance.

Monthly Salary:

Monthly base salary for this position is from 2,900 – 3,100 EUR gross. The final offer will depend on your qualifications, competencies, and professional experience.

Apply directly on our careers page: CareersatMediq.com

Location: Espoo office, Finland

Mediq is a leading European healthcare company with a 125-year legacy, operating in 14 countries with over 3,000 employees. Guided by our vision to enable sustainable healthcare, we focus on improving care outcomes and affordability through innovative products, services, and solutions. Partnering with healthcare professionals across hospitals, clinics, and home care, we ensure patients receive the care they need to live independently, securely and feel more human. At Mediq we offer jobs that change lives, join us.

At Mediq Suomi Oy, we serve Finnish healthcare and laboratory professionals. We are a reliable partner and a supplier of complete solutions – we offer equipment, supplies and services that allow our customers to focus on providing the best possible care. Read more about us: www.mediq.fi

Would you like to know more about the position?

Marja Huhtala, Customer Service Team Lead, 020 112 1636, Friday 9.1. 15.30 - 16.30 and Thursday 15.1. 14.00 - 15.00.

Saila Raunio, Customer Service Team Lead, 020 112 1719, Tuesday 13.1.2026 13:00-14:00 and for early callers who wish to contact us before regular business hours: Wednesday 14.1 7:00 - 8:00.

Estimated Job Posting End Date:

The deadline to send your application is January 21st 2026. This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled. We will start interviewing as soon as suitable candidates are found, therefore it is advised to apply quickly.