Customer Technical Support Specialist

Join Mediq and play a key role in keeping critical healthcare technology running smoothly, while growing your technical and customer service expertise in a supportive Nordic team.

About the Role

As a Customer Technical Support Specialist, you’ll be the essential connection between customers, service engineers, suppliers, and internal sales teams. Your work ensures fast, reliable support and outstanding customer satisfaction every day.

Key Responsibilities – What You’ll Do

• Provide technical support and handle service requests via phone, ticketing system and email
• Coordinate service cases with engineers and maintain contracts, maintenance data and service invoicing in the ERP system
• Support service logistics including equipment registration, repair handling, loan equipment coordination and cleaning procedures
• Manage spare parts and tools: creation and ordering of spare parts, warranty claims, stock movements and inventory in the ERP system
  
  

What You Bring

• Technical education and/or relevant work experience
• Strong customer service mindset with a friendly and professional approach
• Ability to multitask, prioritize and work independently
• Comfortable working under pressure in a dynamic environment
• Willingness to learn and use ERP systems
• Confident user of MS Office
• Fluent in English and Finnish (written and spoken)

Why Join Mediq?

At Mediq, your work directly supports healthcare professionals and patients across the Nordics. You’ll join a collaborative, international environment where teamwork, reliability and quality matter. This role offers meaningful work, development opportunities and the chance to make a real impact in healthcare technology.

Location

Mediq Espoo Office (Finland)

Apply directly on our careers page: CareersatMediq.com

About Mediq 

Mediq is a leading European healthcare company with a 125-year legacy, operating in 14 countries with over 3,000 employees. Guided by our vision to enable sustainable healthcare, we focus on improving care outcomes and affordability through innovative products, services, and solutions. Partnering with healthcare professionals across hospitals, clinics, and home care, we ensure patients receive the care they need to live independently, securely and feel more human.

At Mediq we offer jobs that change lives, join us.