IT Support Analyst Apprentice

Mediq UK are a supplier of healthcare consumables, healthcare equipment, cleaning, and hygiene products, as well as healthcare devices to hospitals, care homes, and other facilities serving the healthcare sector in the UK.

Mediq are an International healthcare company with leading market positions in 13 countries. Our global head office is located just outside Utrecht, the Netherlands. We have more than 2,500 employees and we are committed to improve healthcare outcomes and the affordability of care.

We are looking for an IT Support Apprentice to join our UK IT department.

We are looking for a proactive, customer‑focused IT Support Analyst to join our growing technology team. In this role, you will provide high‑quality 1st and 2nd line support, help shape our support processes, and ensure our colleagues can work effectively with reliable, secure technology

This is a great opportunity for someone starting their career who enjoys being organised, working across a variety of tasks, and delivering high-quality work in IT.

This is an office based role, working from our Mediq UK site in Castle Donington.

What You’ll Be Doing

This is a hands-on, delivery-focused role where organisation, accuracy, and attention to detail are essential.

You will:

• Provide 1st and 2nd line support for PCs, laptops, mobile devices, printers, and peripherals.
• Act as the first point of contact for all IT incidents and service requests.
• Support user onboarding, offboarding, and provide system guidance to staff.
• Build, configure, and deploy new IT hardware.
• Log and update all incidents and requests in the IT Service Management tool.
• Track IT assets and support lifecycle planning and inventory accuracy.
• Liaise with third‑party suppliers for hardware, licensing, and specialist support.
• Ensure IT communication rooms and technical spaces are organised and compliant.
• Support project work, system upgrades, and operational tasks as needed.
• Provide support to hybrid/remote users and travel to additional sites when required
• Support Microsoft 365 including Teams, Outlook, SharePoint, and OneDrive.
• Assist with Azure AD / Entra ID, MFA, user provisioning, and access management.
• Basic networking support such as DNS, DHCP, Wi‑Fi, and VPN troubleshooting.
• Support secure configurations, patching, and compliance monitoring.
• Assist with endpoint management tools where applicable (e.g., Intune, Autopilot).
• Deliver excellent customer service with clear, supportive communication.
• Maintain user confidence by managing expectations and providing regular updates.
• Build strong working relationships across the organisation.
• Promote good IT practices and support users in adopting secure behaviours

What are we looking for? 

We are looking for someone who is organised, proactive, and eager to learn:

• A keen eye for detail and pride in delivering accurate work
• Strong written and verbal communication skills
• Well organised, able to manage multiple tasks and priorities
• A proactive attitude and willingness to learn
• A structured and reliable approach to work
• Strong knowledge of Microsoft Windows environments.
• Hardware troubleshooting for PCs, laptops, and peripherals.
• Good understanding of Microsoft 365 applications.
• Methodical, organised, and able to prioritise in fast‑paced environments

What We Offer

• Full training and support as part of your apprenticeship
• Hands-on experience across campaigns, events, content, and digital tools
• Opportunity to contribute to real commercial activity in a growing healthcare business
• Clear pathway for career progression within marketing

Benefits

• 25 days holiday plus bank holidays
• 4x Life Assurance
• Pension scheme
• Sick Pay
• Cycle to work scheme
• Employee Assistance Programme

Salary - £25,000

Duration: 18 Months

Start Date: September 2026

As part of the recruitment and selection process, we will be holding an assessment for our apprentice positions at our headquarters in Castle Donington on Thursday 30th April.