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Interim eCommerce & CRM Transition Specialist
Posting Start Date:  31/10/2025

Interim eCommerce & CRM Transition Specialist

 

Mediq UK are a supplier of healthcare consumables, healthcare equipment, cleaning, and hygiene products, as well as healthcare devices to hospitals, care homes, and other facilities serving the healthcare sector in the UK.

 

Mediq are an International healthcare company with leading market positions in 13 countries. Our global head office is located just outside Utrecht, the Netherlands. We have more than 2,500 employees and we are committed to improve healthcare outcomes and the affordability of care.

 

We are recruiting for an Interim eCommerce & CRM Transition Specialist to lead the data, customer and operational migration of recently acquired eCommerce business into Mediq’s digital ecosystem.

 

This role is a 6 month fixed term contract, working from our UK HQ in Castle Donington.

 

The role combines strategic insight with hands-on delivery, bridging technical, operational, and commercial functions to enable Mediq’s next phase of digital maturity. Following the eCommerce business transition, the Specialist will support the implementation of Cloud-native CRM and automation suite CRM, embedding connected data, automation, and customer lifecycle visibility across the business.

 

Responsibilities:

 

eCommerce Data & Operations Migration

 

  • Lead the end-to-end migration of customer data, product catalogues, and operational workflows from into Mediq systems.
  • Map, align, and validate key operational touchpoints: pricing, online experience, order flow, fulfilment, account structures, and customer permissions.
  • Coordinate between IT, Operations, Marketing, and Customer Contact Centre to ensure system readiness and continuity of trade.
  • Manage data integrity checks across ERP, PIM, and eCommerce platform.
  • Own user acceptance testing (UAT), issue resolution, and post-migration stabilisation.
  • Translate technical dependencies into clear operational actions and communications for internal teams.
  • Develop playbooks, SOPs, and documentation to embed consistent eCommerce processes.

 

CRM and automation suite Implementation

 

  • Support business scoping, configuration, and rollout of CRM and automation suite CRM across Sales, Marketing, and Customer Contact Centre functions.
  • Define user journeys, data integration points, and reporting structures that align to commercial priorities.
  • Shape data governance, automation workflows, and lead management processes.
  • Partner with IT and CRM vendor to ensure integrations with eCommerce and ERP platforms are secure, scalable, and compliant.
  • Support adoption, training, and continuous improvement support post-launch.

 

Strategic Insight & Governance

 

  • Act as a connector between business, digital, and operational teams, ensuring short-term delivery aligns with Mediq’s longer-term digital roadmap.
  • Identify efficiency opportunities, data optimisation improvements, and automation potential.
  • Advise on future-state digital operations model based on learnings from eCommerce migration and CRM rollout.
  • Maintain robust documentation, progress reporting, and risk management.
  • Support the Head of Marketing in translating project outcomes into commercial and operational benefits.

 

 

What are we looking for?

 

We are looking for a eCommerce specialist with proven experience leading eCommerce data or operational migrations in complex B2B environments. It would be great if you have:

 

  • Strong understanding of product data, digital catalogues, and customer onboarding workflows.
  • Experience implementing or managing CRM platforms (Cloud-native CRM and automation suite preferred) and integrating with ERP/eCommerce systems.
  • Working knowledge/expertise in TrueCommerce Netalogue eCommerce platform and/or HubSpot very beneficial.
  • Demonstrated ability to combine strategic thinking with hands-on project delivery.
  • Exceptional stakeholder management and communication skills, able to simplify technical issues for non-technical audiences.

 

Benefits

  • 25 days holiday plus bank holidays
  • 4x Life Assurance
  • Pension scheme
  • Sick Pay
  • Cycle to work scheme
  • Employee Assistance Programme

 

Please note that this job description is not exhaustive and additional duties may be assigned as needed.
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