Process & Change Lead – Castle Donington

Mediq UK are a supplier of healthcare consumables, healthcare equipment, cleaning, and hygiene products, as well as healthcare devices to hospitals, care homes, and other facilities serving the healthcare sector in the UK.

Mediq are an International healthcare company with leading market positions in 13 countries. Our global head office is located just outside Utrecht, the Netherlands. We have more than 2,500 employees and we are committed to improve healthcare outcomes and the affordability of care.

The Process & Change Lead is responsible for defining, coordinating, and embedding effective process change communication strategies across business programmes and projects.

Working in close partnership with Programme Manager, functional leads, and transformation/project teams, the role ensures that change is understood, adopted, and sustained across the organisation. The position focuses on process change ownership and enablement, rather than delivery of individual project outcomes, ensuring consistency, alignment, and a people-centred approach to transformation.

Salary - £45,000

Responsibilities:

• Partnering with the Programme Manager, support the development of and implement a structured change management framework across programmes and projects
• Define and oversee the approach to stakeholder engagement, communications, and business readiness
• Partner with Programme Managers to ensure change activities are aligned with programme plans and milestones
• Work closely with functional leads to understand business impacts and ensure appropriate change interventions are in place
• Coordinate change plans across multiple projects, ensuring consistency and avoiding duplication or gaps
• Lead the development of clear, targeted communication strategies and materials to support programme delivery, working with the Internal Communications and Marketing teams to communicate
• Ensure change impacts are assessed, documented, and effectively managed across the organisation
• Monitor and report on change readiness, adoption, and engagement levels
• Provide guidance, challenge, and support to project teams on change and communication activities
• Establish and maintain tools, templates, and standards for change and communications across programmes

What are we looking for? 

We are looking for an individual with proven experience leading change management across complex programmes or transformations.

• Strong understanding of change and communication methodologies and best practice
• Experience working across multiple projects with competing priorities
• Strong stakeholder management and influencing skills across all levels of the organisation
• Ability to translate complex change into clear, engaging communication
• Experience assessing and managing business change impacts and readiness
• Experience in large-scale transformation or integration environments
• Familiarity with structured change methodologies (e.g., Prosci, ADKAR)
• Experience working within matrix organisations

Benefits

• 25 days holiday plus bank holidays
• 4x Life Assurance
• Pension scheme
• Sick Pay
• Cycle to work scheme
• Employee Assistance Programme

Please note that this job description is not exhaustive and additional duties may be assigned as needed.