Drive end-to-end process excellence and lead meaningful change across the business

Join Mediq Business Services Lithuania

Since March 2022, our Vilnius-based team has been supporting Mediq Group companies across the Nordics and Europe by providing centralized services in Finance, Master Data Management, Sourcing, IT, Supply Planning, and HR Services. Through our work, we help create smarter operations and more efficient processes, enabling Mediq colleagues across Europe to stay focused on our shared purpose — supporting healthcare and making a difference for patients and care professionals.

We are guided by our Group values: Caring Heart, Customer Drive, and Champion Spirit, that help us build not only strong processes, but also a workplace where people feel supported, trusted, and motivated to grow.

We bring our culture to life through the behaviours we follow every day: we dare to lead, shape the future, are proud to care, raise the bar, and focus and grow. For us, this means taking ownership, improving how we work, supporting one another, striving for quality, and continuously learning together.

If this sounds like the kind of environment where you would like to contribute, learn, and grow, we would be happy to welcome you to Mediq Business Services Lithuania, to a team where your ideas are valued and your work supports meaningful healthcare impact across Europe.

About the role

We’re looking for an experienced Business Process Manager to optimize, manage, and continuously improve end-to-end business processes within a specific business function. In this role, you will take end-to-end ownership of change across business processes, turning strategic priorities into practical improvement initiatives and helping the business deliver measurable results.

Key Responsibilities - What are you going to do?

• Develop, coordinate, manage, and help deliver annual process optimization plans for relevant end-to-end chains, aligned to business strategy.
• Coordinate improvement plans with fellow Business Process Managers, Business Process Owners, and other senior stakeholders.
• Prioritize improvement proposals and ensure the right initiatives move forward at the right time.
• Own the completeness and quality of the business process framework for the relevant end-to-end process.
• Define KPIs based on organizational requirements and approved standards.
• Drive continuous improvement and stimulate optimal process performance.
• Facilitate collaboration with Product Owners and Business Analysts to support timely delivery of IT and digital solutions for process optimization.
• Maintain close coordination with Process Excellence Managers on ways of working, documentation guidelines, and quality standards.
• Provide accurate and timely documentation and requirements to subject matter experts, end users, and Product Owners during process changes.

Qualifications and Skills - What is your background?

• Completed higher professional education or university education.
• 5 years of experience improving and changing business processes.
• Strong project management and program management experience in process optimization.
• Strong knowledge of business processes in relevant end-to-end process areas such as order to cash and record to report.
• Experience working in international environments. 
• Strong verbal and written communication skills in English.
• Lithuanian is an advantage (but not required).

We welcome applications from people of all backgrounds and are committed to an inclusive hiring process.

What We Offer?

• Hybrid working model (Mondays and Fridays from home), offering the flexibility to work both remotely and in a modern, well-equipped office space in Vilnius
• 60 days’ Work from Anywhere per year
• 1 extra holiday day per year, up to 5 years of seniority
• Additional 2 Trust days per year
• Additional 2 Learning days per year
• 1 volunteering day per year
• Private Health Insurance from the very first day
• Travel Insurance
• Parking Compensation or public transport ticket for work days
• Employee Referral Program
• Internal learning platforms and resources
• Snacks in the office (Tuesday - fresh fruits, Thursday - healthy snacks)

Monthly Salary:

Monthly base salary for this position is from 3,500 to 4,500 EUR gross. The final offer will depend on your qualifications, competencies, and professional experience.

Apply directly on our careers page: CareersatMediq.com

About Mediq

Mediq is a leading European healthcare company with a 125-year legacy, operating in 14 countries with over 3,000 employees. Guided by our vision to enable sustainable healthcare, we focus on improving care outcomes and affordability through innovative products, services, and solutions. Partnering with healthcare professionals across hospitals, clinics, and home care, we ensure patients receive the care they need to live independently, securely and feel more human.

At Mediq we offer jobs that change lives, join us.