Operational Excellence Lead

Vilnius, Lithuania (Hybrid)

About the Company

Mediq is a leading European healthcare company with a 125-year legacy, operating in 14 countries with over 3,000 employees.

Guided by our vision to enable sustainable healthcare, we focus on improving care outcomes and affordability through innovative products, services, and solutions. Partnering with healthcare professionals across hospitals, clinics, and home care, we ensure patients receive the care they need to live independently, securely and feel more human.

About the Role

Mediq Business Services Lithuania is now seeking a purpose-driven and caring Operational Excellence Lead to join our Business Excellence team, focusing on process performance, data-driven insights, and leveraging digital tools to deliver cost-effective, high-quality process outcomes. As an Operational Excellence Lead, you will be responsible for driving cross-functional process changes, setting up and overseeing multiple related projects. You will work closely with internal stakeholders and become a trusted partner in identifying inefficiencies and defining improvement opportunities to drive impactful changes that enhance service delivery and customer satisfaction. Join a team that is process and data focused, embraces change and improvement, values innovation and supports continuous learning.

Harness continuous growth learning opportunities and unlock your full potential in a collaborative working environment.

At Mediq we offer jobs changing lives, join us!

Role Responsibilities:

• Lead cross-functional business process change projects across the organization
• Develop and manage project plans, timelines, and deliverables for process change initiatives, ensuring milestones and objectives are clearly defined and achieved
• Oversee multiple ongoing projects, proactively identify risks, and ensure timely, transparent communication across stakeholders
• Consult with Business Process Owners and Managers on key success criteria for identified process improvement projects
• Define and promote project management methodology; provide with guidance, best practices, and tool support
• Drive the entire business process change cycle; apply Business Process Management and improvement methodologies and principles (e.g., process discovery and visualization as-is and to-be for the processes in scope, root cause analysis, 5 Whys, etc.) to various process improvement initiatives
• Delve, when needed, into the intricacies of the processes in scope; collaborate with cross-functional process teams to uncover inefficiencies and identify improvement opportunities
• Champion a culture of continuous process improvement and play a key role in driving Business Excellence across the Organization

Stakeholder Management and Communication:

• Demonstrate excellent communication, collaboration, and stakeholder management skills

• Work effectively with Business Process Managers, Owners, and other key stakeholders, including executives, department heads, and cross-functional teams
• Ensure consistent and transparent communication on all ongoing projects, including progress updates and any other outstanding challenges across all involved stakeholders
• Proactively escalate and resolve conflicts in a timely and professional manner
• Excellent listening and clear, concise written, verbal, and presentation skills

Role Requirements:

• Bachelor’s degree and a minimum of 3-5+ years of related experience in project management and process management

• Demonstrated success in leading process improvement/change projects, with a portfolio of tangible results
• In-depth understanding and practical application of project management methodologies and tools
• Strong analytical, critical thinking, and problem-solving skills
• Solid knowledge of process management and improvement methodologies and techniques
• Fluent in English, both written and verbal

Optional – Considered a Plus:

• Certification in Project Management (PMP, PRINCE2)
• BPM foundations certificate or equivalent

What We Offer:

• Hybrid working model, offering the flexibility to work 3 days in a modern, well-equipped office space and 2 days from home
• Private Health Insurance from the first day
• Travel Insurance
• 60 days workcation per year
• Parking Compensation
• Additional 2 Trust days per year
• Additional 2 Learning days per year
• 1 volunteering day per year
• Employee Referral Program
• Career and growth opportunities
• 1 extra holiday per year, up to 5 years of seniority

Monthly Salary:

Monthly base salary for this position is from 2,721 to 3,741 Eur gross. The final offer will depend on your qualifications, competencies, and professional experience.

Apply today for a job that changes lives!