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Platform Lead

Platform Lead Team is responsible for leading the team that operates, maintains, and continuously improves Mediq’s composable e-commerce platform. The role ensures business continuity, platform reliability, operational performance, release readiness, and cost efficiency across a modular landscape consisting of front-end applications, middleware and integration services, SaaS products, Azure hosting components, and back-end connections to ERP and related business systems. The lead is expected to understand the full platform landscape and to be hands-on when needed in analysis, coordination, operational execution, and continuous improvement. As Platform lead you are part of the digital IT organization and working in close collaboration with the delivery/software development teams and the global IT infra department. 

Mediq. At the heart of healthcare

Key Responsibilities - What you will do?

• Platform operations and continuity: ensure the composable platform is stable, available, secure, scalable, and able to support business-critical e-commerce processes.
• Incident and problem management: own the operational incident process for the platform, coordinate priority 1 and 2 communication, align incidents with sprint work, drive root-cause analysis, and ensure structural improvements are followed up.
• Monitoring and observability: define and improve monitoring, alerting, synthetic checks, dashboards, operational reporting, and service health indicators for front-end, middleware, SaaS integrations, APIs, and Azure components. Also deliver these services in collaboration with the other digital platforms
• Azure hosting and DevOps: oversee environments, deployment pipelines, infrastructure-as-code, scalability, high availability, disaster recovery readiness, access management, and operational handover procedures. Also deliver these services in collaboration with the other digital platforms.
• Technical Release process: ensure that the release of the composable platform is performing without errors due to releasing itself. maintain release runbooks, coordinate multi-component releases, ensure rollback plans are available, and align with development teams, support teams, and suppliers.
• Cost and supplier management: monitor Azure, SaaS, and support costs, drive FinOps improvements, clarify responsibilities with suppliers and internal departments, and ensure services are delivered within agreed scope and service levels.
• Stakeholder communication: act as the operational contact point for customer contact, sales, IT infra, architecture, development teams, and external partners during incidents and platform improvements.
• Team leadership: lead, coach, and develop a platform team of approximately 3–4 direct reports, creating ownership, structure, knowledge sharing, and a continuous improvement mindset.

What You Bring

• Bachelor’s degree in IT, Computer Science, Business IT, or a comparable level of working and thinking.
• Proven experience leading technical or operational teams, preferably in an international environment.
• Strong people-management skills, including coaching, prioritization, delegation, feedback, and team development.
• Hands-on experience with incident management, problem management, root-cause analysis, service continuity, and operational escalation processes.
• Good working knowledge of Azure Cloud, including Azure Portal, hosting concepts, environments, access management, monitoring, scalability, availability, backup, and disaster recovery principles.
• Experience with Azure DevOps, CI/CD pipelines, Scrum or Agile delivery, sprint planning, backlog alignment, and release coordination.
• Understanding of composable commerce architecture, including front-end applications, middleware or BFF layers, APIs, SaaS products, integrations, and ERP connectivity.
• Experience with monitoring and observability tooling, including dashboards, alerts, synthetic monitoring, performance monitoring, logging, and operational reporting.
• Knowledge of IT service management processes such as incident, change, release, problem, availability, capacity, and service-level management.
• Ability to work with suppliers, internal IT departments, architects, developers, testers, product owners, sales, customer contact teams, and business stakeholders in an international context.
• Strong organizational sensitivity and the ability to communicate clearly across technical, operational, and business audiences.
• Experience with cost awareness, cloud cost monitoring, supplier follow-up, and operational improvement initiatives is preferred.

Why Join Mediq?

You will be part of an ambitious and collaborative IT organization driving critical systems that support healthcare across Europe. We offer an environment where leadership, ownership, and improvement are encouraged, and where your work has real impact on business operations and patient outcomes.

In this role, you will have the opportunity to shape service excellence and play a key role in strengthening Mediq’s digital backbone.

Location: Mediq Headquarters, Kungsbacka Sweden

About Mediq

Mediq is a leading European healthcare company with a 125-year legacy, operating in 14 countries with over 3,000 employees. Guided by our vision to enable sustainable healthcare, we focus on improving care outcomes and affordability through innovative products, services, and solutions.